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Thread : Can't Open Document. Help!
From : DaveS
To : All
20.1

I have a very important Word document that won't open. 

Every time I try to open it with Word I get a message that says "Word experienced an error trying to open this file" and then it tells me to Check memory or use a text recovery converter.

Do you know how I can open it?  We really need this document.

I hope someone can help.  
Thanks in advance.  
Dave.

Posted by : DaveS Posted Date : Sep 25, 2010 Viewed : 42930
From : Laura Leader
Sep 25, 2010   2:41 AM
To : DaveS
(1 of 1)
20.2 in reply to 20.1

Hi Dave, I would try to use "repair and open" in Word first, though odds are that will not work for this document.  If (or when) that fails, Word has a feature to recover text.  Please see my steps below for both methods.  The reason to try the "open and repair" first is because if it does work, you'll get more of your formatting.  The text recover process only gets the text for you.  But that's certainly better than nothing!

Open and Repair:
1. In Word, Press Ctrl+O on the keyboard.  
(That's the letter O, not the number Zero)
The Open dialog box displays.

2. Using the Word Open dialog box, browse out to the problem document and single click it to select it.  (Do not double-click it).

3. Click the pull-down arrow at the right side of the Open button.

4. Choose Open and Repair.
If possible, Word opens the document and repairs any errors it finds.  If this works, be sure to save the file so you keep the repairs.

Recover Text From Any File
If the open and repair fails, this should work:
1. In Word, Press Ctrl+O on the keyboard.  (That's the letter O, not Zero)
The Open dialog box displays.

2. Using the Word Open dialog box, browse out to the problem document and single click it to select it.  (Do not double-click it).

3. Choose Recover Text from any file (*.*) from the file type pull-down menu.
 (Typically located in the lower right area of the Open dialog box.)

4. Click Open.
The file opens, displaying any text in it, sans formatting.

--------------------------------------------

Hope this helps.  By the way -- was this a document that someone tried to edit in both WordPerfect and Word?

Laura Leader

Posted by : Laura Leader Posted Date : Sep 25, 2010
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